Office for Student Accessibility

Office of student accessibility.

Disability Services

Our Student Accessibility Services Office is here to assist with your individual needs as a student. We want to help you to develop your individual strengths, as well as providing services for those who need academic assistance and for those who are dealing with learning, physical or mental health challenges.

We are committed to making reasonable accommodations for our students who have disabilities, as outlined in the Americans with Disabilities Act (ADA). Please contact our office to determine if you are eligible to apply for assistance.

To those students who are already receiving accommodations, please remember that you must request continued accommodations for each semester you attend.

Testing Requests

A new testing request procedure has been implemented starting with the Spring 2018 semester.  You will now be required to send your testing request 24-hours in advance to  Requests submitted to any other email address will be ignored.

The following informaiton must be included:

  1. Name of the instructor
  2. Name of the class
  3. Date (what date do you want to take the exam)
  4. Time (time that you want to take the exam)

NOTE:  If all of the above informaiotn is not included, it may delay the ability to obtain your exam in a timely manner.

You will receive a confirmation email that your test request has been received.

Exams will still be taken in the Assessment Center, and you must bring a form of ID with you.

If you need to change the date or time of the exam, you must email the changes to

For more informaiton, see Testing Request Procedure.

Service Animals

Many individuals with disabilities have a service animal(s) in order to fully participate in everyday life activities, and it is important that mutual respect is extended to these individuals and to others in society.

This service animal pamphlet will provide you with information regarding both service and emotional support animals.

Frequently Asked Questions (FAQs) pertaining to service animals:

Does the ADA require service animals to be professionally trained?

No. People with disabilities have the right to train the dog themselves and are not required to use a professional service-dog training program.

Regarding service animals, if the dog growls at people can we ask that it be removed?

Yes, if the service dog is unprovoked and shows aggression, and the handler does not take effective action to control it, faculty/staff may request that the dog be removed from the premises.  If the dog is being taunted and reacts unexpectedly, the provoker is responsible for causing turmoil and may be subject to disciplinary action.

If someone is allergic to a service animal, what should we do?

Explore options to shift the students into different sections of a course.

Are there clear definitions for what constitutes a service or task that a service animal would do to differentiate it from an emotional support animal?

Employees must exercise discretion to distinguish emotional support from a task.  There is not an inclusive list of tasks provided to KCTCS by the U.S. Department of Education.  College personnel should reference the U.S. Department of Education and/or contact the KCTCS Legal Office for decision-making guidance.

Can people bring more than one service animal into a public place?

Generally, yes.  Some people with disabilities may use more than one service animal to perform different tasks.  A person who has a visual disability and a seizure disorder may use one service animal to assist with way-finding and another that is trained as a seizure alert dog.  You can ask the two permissible questions about each dog.  If both dogs can be accommodated, both should be allowed.

Can hotels assign designated rooms for guests with service animals, out of consideration for other guests?

No. A guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities.  They may not be restricted to "pet-friendly" rooms.

Can hotels charge a cleaning fee for guests who have service animals?

No.  Hotels are not permitted to charge a guest for cleaning hair or dander shed by a service animal.  However, if a guest's service animal causes damage to a guest room, a hotel is permitted to charge the same fee for damages as charged to other guests.

Does a hospital have to allow an in-patient with a disability to keep service animals in his or her room?

Generally, yes.  Service animals must be allowed in patient rooms and in other areas within the hospital where the public and patients are allowed to go.  They cannot be excluded even if hospital staff can provide the same service.

What happens if a patient who uses a service animal is admitted to the hospital and is unable to care for or supervise their animal?

If the patient is not able to care for the service animal, the patient can make arrangements for a family member or friend to come to the hospital to provide care and supervision for the service animal, as it is always preferable that the service animal and its handler cannot be separated, or to keep the dog during hospitalization.  If the patient is unable to care for the dog and is unable to arrange for someone else to care for the dog, the hospital may place the dog in a boarding facility, or make other arrangements, until the patient is released.  However, the hospital must give the patient opportunity to make arrangements for the dog's care before taking such steps.

Must a service animal be allowed to ride in an ambulance with its handler?

Generally, yes.  However, if the space in the ambulance is crowded and the dog's presence would interfere with the emergency medical staff's ability to treat the patient, other arrangements should be addressed to have the dog transported to the hospital.

Are stores required to allow service animals to be placed in a shopping cart?

Generally, the dog must stay on the floor, or the person must carry the dog.  For example, if a person with diabetes has a glucose alert dog, he may carry the dog in a chest pack so it can be close to his face to allow the dog to smell his breath to alert him of a change in glucose levels.

Are restaurants, bars, and other places that serve food or drink be required to allow service animals to be seated on chairs or allow the animal to be fed at the table?

No.  Seating, food, and drink are provided for customers only.  The ADA gives a person with a disability the right to be accompanied by his or her service animal, but covered entities are not required to allow an animal to sit or be fed at the table.

Are gyms, fitness centers, hotels, or municipalities that have swimming pools required to allow a service animal in a pool with its handler?

No.  The ADA does not override public health rules that prohibit dogs in swimming pools.  However, service animals must be allowed on the pool deck and in other areas where the public is allowed to go.

Are churches, temples, synagogues, mosques, and other places of worship required to allow individuals to bring their service animals into the facility?

No.  Religious institutions and organizations are specifically exempt from the ADA.  However, there may be state laws that apply to religious organizations.

Do apartments, mobile home parks, and other residential properties have to comply with the ADA?

The ADA applies to housing programs administered by state and local governments, such as public housing authorities, and by places of public accommodation, such as public and private universities.  In addition, the Fair Housing Act applies to virtually all types of housing, both public and privately owned, including housing covered by the ADA.  Under the Fair Housing Act, housing providers are obligated to permit, as a reasonable accommodation, the use of animals that work, provide assistance, or perform tasks that benefit persons with disabilities, or provide emotional support to alleviate a symptom or effort of a disability.

For information about these Fair Housing Act requirements, see U.S. Department of Housing and Urban Development's (HUD) notice on Service Animals and Assistance Animals for People with Disabilities in Housing and HUD-funded Programs.

Contact information

KCTCS/Elizabethtown Community and Technical College
Office of Student Accessibility
(inside the Assessment Center Office)
RPC 1st Floor Room 129-A
600 College Street Road
Elizabethtown, KY. 42701
(270) 706-8455 or (877) 246-2322 extension 68455
Noel Helm ~ Director
this page maintained by: