Frequently Asked Questions | ECTC

Frequently Asked Questions

Posted 4/22/20 - 1:00 p.m. EDT

Overall, we are making the best out of a complex situation. The COVID-19 situation changes daily in Kentucky. ECTC receives our COVID-19 directions from the Governor, Council of Postsecondary Education, KCTCS, and from local health officials. With this group directing/supporting ECTC, and the quickly changing environment we are currently in, it is difficult to have definite answers to many of your questions and concerns. We are trying to keep you as informed and up-to-date as we possibly can.

At this point in time, ECTC is not closing for the semester. Classes resumed on Monday, March 23—all in an online format. Many of your instructors have to transition their classes to an online format. Please be patient with them as this does require time and training. If you have any questions regarding your class assignments, due dates, textbooks, etc., you should immediately contact the instructor of your classes. They will respond to your questions and help you navigate through this new process.

The honest answer is that we do not know. Resuming a normal schedule all depends on external factors. There is still a likelihood that we can finish this semester and all courses (including labs) by the end of the term. Unfortunately, there is also a likelihood that all of this will drag into the summer. We have no way of knowing at this point. As inconvenient as it is, all we can do is reevaluate every two weeks or so.

The college will assign a “mentor” to all students who have never enrolled in an online course. These mentors  began reaching out to those students on Monday, March 23rd.

A great resource to explore Blackboard is our Troubleshooting Blackboard Student Guide (PDF).

One of the most gratifying and exciting moments in our academic year is our Commencement ceremony, when we celebrate your success in reaching your goals with us. All of us, ECTC administration, faculty, staff, and especially students and families, are saddened and disappointed that, due to the coronavirus pandemic, we are unable to be together for this momentous occasion.

After much deliberation, discussion with students, and on advice from health and government officials, ECTC has decided to postpone spring graduation, originally scheduled for May 11, 2020, until December 2020. All students eligible to graduate following Summer and Fall 2019, and Spring, Summer, and Fall 2020 semesters will be invited to participate with cap and gown in this unprecedented ceremony later in the year.

Conferring of degrees and certificates WILL NOT be affected by the commencement ceremony postponement. Degrees and certificates will be awarded to students who have satisfactorily completed all requirements of their respective degrees and/or certificates. You will receive your diploma in the mail six to eight weeks after the end of the spring 2020 semester.

We will stay in touch with details as they are formalized, and we look forward to celebrating with you and your families in December.

ECTC has established two parking lots around campus that have strong enough WiFi to use a personal computer, tablet, or phone from the safety of your vehicle. Ten spots have been reserved in Lot B (between JSO and the Library) and in Lot H (Between OTB and RPC) for use, but other surrounding spots could be used as well!

The library is closed but will be providing virtual services during this time. See Library Services & Sources for Online Learning for more information.

The bookstore will be temporarily closed March 24th-April 5th. Our tentative plan to re-open is Monday, April 6th. You can place your order online with free shipping during this time. For more information, visit our Bookstore webpage.

Student services are currently available via phone or email to answer your questions during normal business hours, but walk-in services are closed. You can always call our 24/7 Help Desk at (855) 467-3282 or find our full contact list on our COVID-19 webpage.

Tutoring services are currently available via phone, email, and social media to answer your questions during normal business hours, but walk-in services are closed. Find a list of how to get remote help with subjects like writing, math, anatomy and physiology, and more on our Student Information webpage.

The health and well-being of our students is our main priority. ECTC recognizes that the current situation and the transition to alternative teaching methods are difficult for many students. Social distancing can also leave students feeling isolated from others.

Here are some resources you can use:

  • Communicare - 24/7 crisis line 1-888-344-8066
  • Lincoln Trail Behavioral Health - 24/7 free, confidential assessments 1-800-274-7374

  • The National Suicide Prevention and Lifeline - 24/7 at 1-800-273-TALK; speech and hearing impaired 1-800-799-4TTY